To receive a full refund, please return your unopened full-size order to one of our warehouses of your choice within 30 days from the date of delivery.
Please note your proof of return must include either a new, active return tracking number or a photo of your package clearly labeled with a return destination and postage.
Please check out our Return & Refund Policy page for more information regarding our return policy.
You can also reach out via the chat widget at the bottom of our FAQ page and choose "Refund & Return" in the selection menu to receive additional information on our Return & Refund Policy.
Region/Country | Return To |
US, Canada, Latin America, & Japan |
Lumin Skin c/o Ship Bob Fulfillment 28010 Eucalyptus Ave United States of America |
Europe, Middle East, & Africa |
Lumin Skin Hoevenseweg 41 4877 LA Etten-Leur Netherlands |
United Kingdom |
Menskin 195 South Liberty Lane Bristol BS3 2TN United Kingdom |
ANZ & the Pacific |
Lumin Skin C/- PO Box 138 Moorebank NSW 1875 Australia |