At Lumin, we want to ensure you’re 100% satisfied with our products.
30-Day Satisfaction Guarantee: If you’re not satisfied with a product, we will provide you with a refund for the cost of that product (excluding any additional fees). Contact Customer Support through our chatbot on our site (help.luminskin.com) or in writing via support@luminskin.com within 30 days of the initial order date.
Please note: the 30-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees or any other additional fees. The 30-Day Satisfaction Guarantee is only eligible for first-time full-size orders. Free trial orders and subsequent renewals from a free trial do not qualify for the 30-day Satisfaction Guarantee.