Account Management
Order Management
Subscription Management
- How can I add products to my active subscription?
- How can I cancel my subscription?
- How can I cancel my subscription? (Mexico customers only)
- How do I change or delay my renewal date?
- How do I change or delay my renewal date? (Mexico customers only)
- How do I update my account or subscription? (Mexico customers only)
Free Trial
- How much product do I get for my free trial order? (Mexico customers only)
- Why do you offer a free trial?
- How much product do I get for my trial order?
- How can I make the most of my free trial products?
- What are your free trial terms?
- How many free trials can I try?
Skincare 101
- Are there products that are best suited only for nighttime use?
- Can I use tinted products for my evening/bedtime routine?
- Caring for oily skin
- How can I get the best results from my skincare routine?
- How can I reduce ingrown hairs from shaving?
- How do I determine my skin type?
Lumin Products & Instructions
- Are there any changes to your products with this new look? Can I expect the same quality as before?
- Are your product packaging recyclable?
- Are your products travel-friendly?
- Can I use a cleansing brush with the Charcoal Face Wash Daily Detox?
- Can Lumin products be used with other skincare brands?
- Can women use Lumin products?
Purchasing & Shipping
- What payment options do you accept?
- Do you ship worldwide?
- How long will it take for my order to reach me?
- Why hasn’t my order shipped yet?
- Are there potential taxes or customs fees I need to be aware of?
- Can I buy your products from authorized resellers or retailers?
Promotions & Discounts
- What lifetime discounts do you offer under your Heroes Program?
- How do I use a promo code or discount code?
- How do I use my Lumin store credit?
- Can I combine my discount or promo codes?
- Do you work with content creators for collaboration opportunities?
- Do you accommodate potential wholesale partnerships?