If your order has yet to ship, there's a possibility that one or more of the products you ordered are out of stock. Unfortunately, this could delay our expected 1-3 day processing time frame. In these cases, we could ship the in-stock products while refunding the out-of-stock products or let you know when the out-of-stock products are back in stock. Please reach out via the chat widget at the bottom of our FAQ page so our team can further assist you.
Separately, there can be cases where a shipping confirmation email is not sent, typically when couriers fail to scan the parcel into their system upon receipt or if there's an error in our order processing system. In these cases, please note that your order has likely shipped and should be on the way to the address you provided.
If you still have questions or have yet to receive your order, please reach out via the chat widget at the bottom of our FAQ page so our team can further assist you. Select Shipping & Delivery > What's my order's tracking status to get started.