Once an order is placed, you will receive an email confirming your order, including important details like the order number, products purchased, and shipping address. Please note that the order number for products purchased through our website will always begin with #L.
You may also access your order history through your Lumin account portal.
If you need further assistance, please don't hesitate to reach out to us through our chat widget at the bottom of our Support page. Kindly provide additional details so our customer support team can assist you as best as possible!