Customers who wish to return their full-size unopened order for a refund must do so within 30 days of receiving the package, per our Return & Refund Policy.
For order-related concerns and shipping & delivery-related issues, customers must contact us via email or live chat within 90 days of their order's purchase date.
Since shipping companies often reuse or deactivate tracking numbers after 90 days, we cannot guarantee that we can offer assistance after 90 days especially if we need the tracking information to fully investigate.