We allow returns of unopened subscription and one-time purchase orders for a full refund within 30 days of delivery.
Returning Your Order
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United States (US), United Kingdom (UK), and Australia (AU) - customer returns can be processed through our Return Portal.
- Other Countries - customers from other regions can find return instructions here.
Partial Refund
Orders marked as “Refused" or "Returned to Sender" qualify for a 50% refund, and require tracking confirmation of their delivery to our warehouses for a full refund. Because these return methods don’t guarantee order’s safe return, a partial refund applies without delivery confirmation. The same guidelines apply to returns caused by customer’s failure to make customs payments or to pick up orders. We can offer replacement assistance as an alternative to a refund.
Free Trial Policy
Free trial orders are non-refundable. Our free trial promotion waives the price of the trial products and is offered at the cost of shipping. For customers located in the United States, United Kingdom, and Australia, the default free trial period is 14 days starting on the free trial’s order date. For customers located outside of the United States, United Kingdom, and Australia, the default free trial period is 21 days starting on the free trial’s order date.
Each customer is allowed to redeem our free trial promotion once. Customers who redeem multiple free trial promotions are in violation of our free trial policy and will be charged in full at our subscription pricing for subsequent free trial orders.
By redeeming our free trial promotion, you are agreeing to the automatic enrollment of our bimonthly subscription service. Your first subscription order is set to renew at the end of your free trial period. Upon your subscription’s scheduled renewal date, your default payment method on file will automatically be charged with our subscription pricing.
You can extend or cancel your free trial at any time through your Lumin account or by interacting with our chatbot.
Subscription Cancellation
If you have an active subscription and do not want to get charged for a renewal order, you must cancel your subscription before its renewal date. Please note that cancelling your subscription does not retroactively cancel your existing or recently renewed orders.
You can cancel your subscription anytime through your Lumin account or by interacting with our chatbot.
Order Cancellation
Due to the automated process our warehouse fulfills and hands off orders to our logistics partners for shipping, we are unable to cancel an order that has been created in our system. Please follow our return policy to receive a full refund for your order.
30-Day Satisfaction Guarantee
30-Day Satisfaction Guarantee: If you’re not satisfied with a product, we will provide you a refund for the cost of that product (excluding any additional fees). Contact Customer Support through our chatbot on our site or in writing via support@luminskin.com within 30 days of the initial order date.
Please note: the 30-Day Satisfaction Guarantee refund does not include any shipping fees, customs fees or any other additional fees. The 30-Day Satisfaction Guarantee is only eligible for first-time full-size orders. Free trial orders and subsequent renewals from a free trial do not qualify for the 30-day Satisfaction Guarantee.